Contact Us
We would rather answer one clear question well than bury you in contact options. Email is our main channel, and it is the one we watch.
Email Us
We reply to every email within 24 hours. To get a useful answer on the first try, include your order number and, if something arrived wrong or damaged, a photo of the item and of the shipping label.
Phone
+1 213-576-9041
A Note on Time Zones
Our team does not sit at a phone desk during U.S. business hours. If you call, you will reach voicemail. Leave your name, your order number, and a callback number, and we will call you back within one business day.
We would rather tell you this plainly than advertise a phone desk nobody is sitting at. If you need an answer quickly, email is genuinely faster.
Registered Office vs. Return Address
These are two different addresses and sending something to the wrong one will cost you time.
| Address | What it is | Send returns here? |
|---|---|---|
| Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong | Registered office of AURELIA SKINCARE LIMITED. A company registration address in Hong Kong. | No. Nobody there can process a return. |
| 29995 Ahern Ave, Union City, CA 94587 | Our returns facility in California. | Yes — but only after we have approved your return and sent you a prepaid label. |
Please do not ship anything back before contacting us. Returns sent without an approved request and a prepaid label can be delayed or refused.
What to Contact Us About
- Where is my order? Include your order number. Tracking usually starts updating 24–48 hours after your parcel is collected.
- Something arrived damaged, defective, or wrong. Send photos as soon as you can after delivery and we will cover the cost of fixing it.
- I want to return or exchange something. See the Refund & Returns Policy, then email us to start the request.
- I need to cancel. Email us within 24 hours of placing the order.
- Sizing questions. Tell us the product and your usual size and we will give you our best read of that specific item.
- Privacy requests. Write to the same address; see the Privacy Policy.
Business Details
avermonts is operated by AURELIA SKINCARE LIMITED, registered at Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong. Our website is www.avermonts.com. We ship to the 48 contiguous United States only.