If your question is not answered here, email support@avermonts.com and we will reply within 24 hours.
Shipping and Delivery
How long will my order take?
11–17 business days in total: 3–5 business days to prepare your order, then 8–12 business days in transit. Business days are Monday through Friday and exclude U.S. federal holidays.
When is the daily cut-off?
Orders placed before 6:00 PM MT, Monday through Friday start processing the same day. Orders placed after the cut-off, or on a weekend or federal holiday, start processing on the next business day.
Why does my order ship from China?
Our products are made and stocked by our supplier in China, and we ship directly from there rather than holding inventory in the United States. It means delivery takes longer than a domestic order. We publish the real timing rather than a shorter number we could not meet.
Where do you ship?
The 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, and APO/FPO/DPO military addresses.
Do you deliver to P.O. Boxes?
Yes. Orders addressed to a P.O. Box are sent with USPS, because FedEx cannot deliver to one.
How much is shipping?
$7.95 flat. Orders over $60 ship free. The $60 threshold is calculated after any discount is applied, so it is based on what you actually pay for the items.
When does tracking start working?
You get a tracking number as soon as your order ships, but it typically takes 24–48 hours before the carrier scans the parcel and the link starts showing movement. Your final delivery is made by USPS and FedEx.
Customs and Duties
Will I pay customs on delivery?
No. Import duties are included in the price you pay at checkout. You owe nothing to the courier when your parcel arrives.
What if a courier asks me to pay a fee?
Do not pay it. Take a photo of the request or the notice, email it to support@avermonts.com, and we will deal with it. A demand for payment on delivery is not something we have asked for.
Returns and Refunds
Do I return to China?
No. Returns go to our facility in California: 29995 Ahern Ave, Union City, CA 94587. Do not send anything to our registered office in Hong Kong.
How long do I have to return something?
30 days from the delivery date.
Who pays return shipping?
We do. We send you a free prepaid label, and we do not charge a restocking fee.
Do I get the original shipping cost back?
If you are returning because you changed your mind, the original $7.95 shipping charge is not refunded. If the item was damaged, defective, or not what you ordered, you get everything back including shipping.
What condition does the item need to be in?
Unworn and unwashed, with the original tags still attached and in its original packaging. If an item is faulty, this does not apply — just send us photos.
When do I get my money back?
We issue the refund within 5–7 business days of your return arriving at our facility. Your bank or card issuer then takes a further 3–10 business days to post it to your account.
Can I exchange for a different size or color?
Yes, subject to that size or color being in stock. Email us and we will tell you what is available before you send anything back.
Orders and Payment
Can I cancel my order?
Yes, within 24 hours of placing it. After that your order may already be in preparation, but email us anyway and we will tell you honestly where it stands.
Will I be charged sales tax?
Sales tax, where it applies, is calculated at checkout based on your shipping address. You will see the exact amount before you pay.
What payment methods do you take?
We accept major credit and debit cards. Payments are processed by a third-party payment provider that maintains PCI DSS compliance; we never see or store your full card number.
Why does nobody answer when I call?
We do not staff a phone line during U.S. hours. Calls go to voicemail and we return them within one business day. Email gets you an answer faster — within 24 hours.
Sizing and Products
How do I choose a size?
Sizing varies between styles, so check the size information on the individual product page rather than assuming your usual size carries across. If you are between sizes or unsure, email us with the product name and your measurements.
Will the color match the photos?
We use the manufacturer's product photography. Screens vary in how they render color, so there can be a slight difference between what you see and the item in your hands. If the difference is more than slight, contact us.