Effective September 19, 2026. This page tells you how long you have, who pays, where to send things, and when the money lands.
Summary
| Return window | 30 days from the delivery date |
|---|---|
| Return shipping | We pay. We send you a free prepaid label. |
| Restocking fee | None |
| Condition required | Unworn, unwashed, original tags attached, original packaging |
| Return address | 29995 Ahern Ave, Union City, CA 94587 |
| Refund issued | Within 5–7 business days of your return arriving |
| Bank posting time | A further 3–10 business days |
| Cancellation window | 24 hours after ordering |
How to Return Something
- Email us at support@avermonts.com within 30 days from the delivery date. Include your order number and which item you are returning. If the item is damaged or wrong, attach photos.
- We reply within 24 hours with a return authorization and a prepaid shipping label.
- Pack the item in its original packaging with the tags still attached, and attach the label we sent.
- Drop it off. We will email you when it arrives and again when your refund is issued.
Please wait for the authorization and the label before sending anything. Items posted back without them can be delayed or refused, and you may end up paying postage you did not need to pay.
Condition Requirements
To be accepted, a returned item must be unworn and unwashed, with the original tags still attached and in its original packaging.
These conditions do not apply to an item that arrived damaged, defective, or incorrect. In that case, send us photographs and we will take it from there.
Damaged, Defective, or Incorrect Items
If something arrives damaged, faulty, or is not what you ordered, email us as soon as you can after delivery with photos of the item and of the shipping label. We cover the full cost: a free return label, a replacement or a full refund including the original shipping charge, at your choice. Reporting it promptly helps, but you still have the full 30 days from delivery to raise it.
Who Pays What
| Situation | Return shipping | Original $7.95 shipping refunded? |
|---|---|---|
| You changed your mind | We pay | No |
| Wrong size or color ordered | We pay | No |
| Item arrived damaged | We pay | Yes |
| Item arrived defective | We pay | Yes |
| We sent the wrong item | We pay | Yes |
Exchanges
We exchange for a different size or color when that option is in stock. Email us first and we will confirm availability before you send the original item back. If the replacement is not available, we refund you instead.
Cancellations
You can cancel within 24 hours of placing your order for a full refund. After that window your order may already be in preparation. Email us regardless — if it has not shipped, we will usually still be able to stop it.
Refunds
Once your return reaches our California facility and we have checked it, we issue your refund within 5–7 business days to the original payment method. Your bank or card issuer then takes a further 3–10 business days to post it, which is outside our control.
We will email you when the refund is issued. If 3–10 business days have passed since that email and you still do not see it, contact us and we will send you the transaction reference to give your bank.
Items We Cannot Accept
- Gift cards
- Items marked final sale on the product page
- Items returned after 30 days from the delivery date
- Items that have been worn, washed, altered, or had their tags removed (except where the item is faulty)
Return Address
Send approved returns to:
29995 Ahern Ave, Union City, CA 94587
Do not send returns to our registered office in Hong Kong. Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong is a company registration address. It has no mail room and nobody there can process a return. A parcel sent there will not reach us and we will not be able to refund it.